No refunds shall be offered to you once our services have been initiated. Services are considered initiated when any campaign has been submitted by you and approved by MANTIS, resulting in any amount of funds being deducted from your overall account balance.
In the event that MANTIS’ services are not initiated, the unspent monies in your account balance may be refunded at your request if approved by MANTIS. MANTIS reserves the right to hold the disputed amount for up to thirty (30) days before processing any refunds. All processing fees for any refunded monies are to be paid for by you, the customer.