NO REFUNDS will be offered to advertisers once MANTIS services have been initiated. This is due to the time and cost of account setup, capacity allocation, access to training and support, etc. Services are considered initiated when a campaign is submitted to MANTIS for review, resulting in any amount of ad spend. There are no exceptions to this policy.
In the event that MANTIS’ services are not initiated, the unspent monies in your account balance may be refunded at your request if approved by MANTIS. MANTIS reserves the right to hold the funds for up to thirty (30) days after receiving your request. You will be notified of our decision as soon as possible. If a refund is approved, a 10% administration fee will be deducted from the refunded amount; and funds can only be refunded to the original payment method.
Because we do not directly own the publications who display ads on our network, we are not responsible for traffic quality issues that may arise as a result of your ad spend. We recommend that for new campaigns you set a daily spend limit to evaluate the effectiveness of each website for your product/service and remove those that underperform.
When your ad has been placed on a third-party website, we have guaranteed to cover the cost of the placement with the publisher and cannot retroactively credit your account as the spend has already been allocated.
That being said, we encourage you to share which websites you find to be the most ineffective as we will take this into consideration during our regular network clean-up, especially if multiple advertisers are having similar results.